Handling of Personal Data

When you visit our websites, which we are pleased about, we take our data protection obligations and your privacy very seriously. 

Collecting and processing of your personal data

Your personal data will only be collected and processed if you use the service offerings of our website and provide us with information required for the processing of your request. Examples: report of a claim by using pdf-accident reports, or when requesting information material or making contact with us using a contact form, ordering publications using an electronic ordering form, online transactions including application for insurance benefits using  electronically fillable pdf-forms. When you use these service offerings, we will process and use your personal data for the respective specific purpose.

In some areas of this website we use "cookies" in order for us to improve the efficiency of your individual use of the website. Cookies are identifiers that our webserver could send to your computer in order to identify the computer being used for the duration of the session. You can adjust your browser settings so that you will be informed whenever cookies are used. This will make the use of cookies fully transparent to you.

Use and disclosure of you personal data, predetermination for a specific purpose

All personal information which is obtained through the internet services operated by us is collected, processed and used only for the purpose it has been provided for. We only share your personal data with insurance companies and other product partners that help us fulfill our contractual obligations with you, or for the fulfilment of the specific order which you have assigned to us.

Your right of access to your personal data

Upon your request we will inform you in writing whether we have personal information about you on recored, and if so which information this is. In our public statement of data processing we summarize the corresponding details (see details below).

Your security

We put technical and organizational safety measures in place to protect your data against  access by unauthorized third parties, loss or deletion. Our security measures are continuously updated and improved in line with technological progress.
The transfer of personal information to our webserver is encrypted during its transmission. This prevents that third parties gain knowledge of any data transmitted by you.

Our public statement on data processing

According to the relevant provisions of data protection regulations, the data protection officer shall, on request, make available to anyone the information requested in an appropriate manner. Such information and further details are included in an extensive and very detailed compendium which is with our data protection officer.

Analytics and advertising Matomo (formerly Piwik)

This website uses the open source web analytics service Matomo. Matomo uses so-called „cookies“. These are text files that are stored on your computer and that allow an analysis of the use of the website by you. For this purpose, the information generated by the cookie about the use of this website is stored on our server. The IP address is anonymized before it is stored. Matomo cookies remain on your device until you delete them. The storage of Matomo cookies is based on Art. 6 (1) (f) DSGVO.

The website operator has a legitimate interest in analyzing user behavior in order to optimize both its website and its advertising. The information generated by the cookies about your use of this website will not be disclosed to third parties. You can prevent these cookies being stored by selecting the appropriate settings in your browser. However, we wish to point out that doing so may mean you will not be able to enjoy the full functionality of this website. If you do not agree with the storage and use of your data, you can disable thisfeature here. In this case, an opt-out cookie will be stored in your browser to prevent Matomo from storing your usage data. If you delete your cookies, this will mean that the opt-out cookie will also be deleted. You will then need to reactivate it when you return to our site if you wish your activity not to be tracked.